Frequently asked questions
Including pre-sales FAQ and after-sales
Frequently asked questions
What is the return policy?
— Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
— We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
— We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
— Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
— Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Our Environmental Promise
SUNEVER is committed to sustainability by reducing environmental impact and promoting eco-friendly practices throughout our operations
Bio-Based Materials
Polymers derived from renewable resources, reducing reliance on fossil fuels.
Recycled Polyester
Fiber made from post-consumer PET bottles, contributing to waste reduction.
Eco-Friendly Coatings
Low-VOC and water-based coatings that minimize harmful emissions.
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About Sunever
We provide one-stop full-cycle support from equipment installation and commissioning, process optimization to lifelong maintenance.
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